Brian Double 13-06-2018

Artificial intelligence (AI) is a term used to describe a suite of related technologies intended to simulate and enhance human cognitive capabilities, such as pattern recognition, judgment, vision, or hearing. Its evolution can be divided into three stages: AI, as it currently exists (weak AI), can ...

Behavioural Insights

Elizabeth Hardy 16-02-2016

Most people want to make healthier life decisions, be financially responsible and contribute to a sustainable society and environment. However, most of us also have lives full of obstructions to making the decisions that uphold these goals. Behavioural insights (BI) uses techniques from behavioural ...

Big Data

Jeremie Lebel, Nicholas Charney 08-04-2016

Big data generally refers to datasets so large and complex they create significant challenges for traditional data management and analysis tools in practical timeframes. Often it refers to the use of predictive analytics or other advanced methods to extract value from data. These datasets exist beca...

Blockchain

Brian Double 13-06-2018

Blockchain[1] “In a nutshell, blockchain is a technology ‘borrowed’ from the cryptocurrency Bitcoin and provides us with a decentralized, verifiable and immutable ledger of ‘transactions’. Those transactions could be electronic currencies but could also be health records, immunizations, in...

Citizen Science

Jessica MacIntosh, Kendra O'Neill 08-04-2016

Citizen science is a research technique that utilizes local citizens as resources to gather information for scientists in a large research project. Citizen Scientists do not necessarily have any scientific background, but they volunteer their time to observe, record and report data for scientists. T...

Crowdsourcing

Kevin Armstrong, Sarah Chan 10-02-2016

Crowdsourcing is the practice of obtaining needed services, ideas, content or data by soliciting contributions from a large group of people, typically via an online platform, rather than from traditional employees or suppliers (Merriam-Webster). Crowdsourcing goes beyond traditional surveys, citizen...

Data Analytics

Gavin Jones 10-07-2016

Big Data is a term used to describe the collection, storing and processing of huge volumes of data. These data sources come from internal data sources such as purchasing or case management systems and external data sources from citizens, suppliers, partners and social networks to name a few. Using c...

Design Thinking

Steven Leconte 09-02-2016

Design thinking is a set of principles, practices and processes that are used in developing products, experiences and services based on the needs of the user. Design thinking has been repurposed to help governments develop better policies, programs, and services centered on users’ needs, by having...

Experimentation

Sarah Chan, Dan Monafu 16-03-2017

Experimentation entails using a rigorous method to test an idea or an approach to help identify what does and doesn’t work. By testing policy and program interventions or services at a small-scale, governments can generate evidence to learn what works and then make decisions on implementing larger...

Foresight

Anthony Michel, Michael Brown 08-04-2016

Foresight is a process of anticipating and managing change. Foresight methods are used for strategic policy and planning to systematically imagine plausible futures based on current data, trends and policies. The most common foresight approach is scenario planning. Scenarios are credible, challengin...

Gamification

Amelie Veillette, Peter Massie 08-04-2016

Gamification is the use of game elements and game design techniques in non-game contexts. By incorporating game elements such as points, quests, avatars, or levels to real life challenges, organizations may create incentives that change in behaviour and stimulate innovation by supporting engagement ...

Hackathon/Appathon

Jason Pearman 10-02-2016

A hackathon is an intense (usually 24-72 hours long) and creative event during which participants are put into teams that build solutions related to a predetermined theme. Traditionally hackathons (and their cousins Appathons, Codefests, and Pitch Camps) result in new apps, software programs, or pro...

Innovation Hubs/Labs

Dan Monafu 10-02-2016

Innovation Hubs/Labs (also known as innovation teams, labs, units) are differentiated from other teams in that they often adopt new and experimental methods to tackle various social and public issues. They come in a variety of sizes, use a range of techniques, and are equipped with different resourc...

Open Data

Dan Monafu 10-02-2016

Open data is data that is structured and machine-readable, freely shared, used and built on without restrictions (open.canada.ca). As a building block of open knowledge, open data promotes a robust and accessible commons, and interoperability is maximized by allowing for efficient combination or “...

Open Policy Making

John Kenney, Kristofer Bergmann 08-04-2016

Open Policy Making refers broadly to the process of creating government policy with direct contributions from the public and other external parties. It includes the mindset, process and tools that create an “open by default” environment for governments to engage with citizens and other stakehold...

Pay for Performance

Francis Nolan-Poupart 10-02-2016

Pay-for-performance (PFP) refers to funding arrangements where a commissioning organization financially rewards service delivery organizations (or private investors in the case of a social impact bond) for achieving agreed upon outcome targets. PFP is sometimes referred to as Pay-for-Success (PFS) i...

Prizes/Challenges

Sarah Chan 10-02-2016

Prize challenges are a form of crowdsourcing that use competitions with prizes (e.g. monetary, recognition, access, etc.) to incent broad or targeted participation in helping to solve particular problems. Prize challenges can be used in a broad range of disciplines (e.g. technical, scientific, polic...

Public Service Mutuals

Herbert de Graaf 10-12-2016

The “public service mutual” (PSM) or mutual is shorthand for a variety of initiatives, based on mutual or cooperative governance that in whole or in part delivers public services and in which employee or member control plays a significant role in their operation. Well-designed mutualization can ...

Serious Games

Sarah Fraser 08-04-2016

Serious games, which include case competitions, simulations, board games like Policy Horizon’s game “Impact” and many other examples, are a great way to get people to learn and collaborate. The ‘serious’ in the title signals that these games aren’t just for fun, but provide users and org...

Smart Regulation

Katherine Gosselin 08-04-2016

Smart Regulation aims to achieve public confidence in regulatory effectiveness while limiting the burden on those being regulated. Smart regulation often promotes a ‘bottom-up approach’ to regulation that offers regulated entities the flexibility to develop their own strategies to meet prescribe...

Social Innovation

Francis Nolan-Poupart 05-02-2016

There are many definitions for “social innovation”, which all broadly refer to new solutions that better address complex social challenges, such as youth homelessness, long-term unemployment, or the social isolation of seniors. These solutions can include programming, processes, types of organiz...

Social Metrics

Francis Nolan-Poupart 17-03-2017

Social metrics are the measurement and articulation of social outcomes. They tend to describe ways to measure the change that individuals experience as a result of a particular intervention and are often used by organizations to articulate the impact of their programming. Social metrics represent t...

The New Policy Instruments and Approaches Collection

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